Addiction Pet Foods
E-Commerce Account Manager (Amazon US)
Remote•Malaysia•Full-time
About the Job
About the Job
E-commerce Account Manager – Amazon US
Department: E-commerce
Location: Remote
Reports To: E-commerce Senior Manager
Employment Type: Full-Time
Location: Remote
Reports To: E-commerce Senior Manager
Employment Type: Full-Time
About the Role
We are looking for an experienced and results-driven E-commerce Account Manager with strong hands-on experience managing Amazon US.
This role will take ownership of day-to-day Amazon account management, marketplace performance, sales growth, campaign execution, product listings, inventory coordination, and performance analysis.
Hands-on Amazon US experience is a must.
Experience managing other e-commerce platforms such as Shopify, Shopee, Lazada, and TikTok Shop is highly desirable and will be considered a strong advantage.
The successful candidate should be comfortable working independently, making data-driven decisions, identifying opportunities, solving marketplace issues, and taking ownership of account performance.
Key Responsibilities:
Amazon US Account Management:
- Manage the Amazon US marketplace account end to end.
- Manage and optimize product listings, titles, descriptions, keywords, images, variations, and A+ Content.
- Monitor and maintain Amazon Seller Central account health and marketplace compliance.
- Manage pricing, promotions, deals, coupons, and marketplace campaigns.
- Monitor inventory levels, FBA stock, replenishment requirements, and potential stock-out risks.
- Manage Seller Support cases and resolve listing, catalog, fulfillment, account, and marketplace issues.
- Monitor competitor activities, category trends, pricing, and marketplace opportunities.
- Coordinate with internal teams on inventory, logistics, marketing, product launches, and promotional activities.
- Identify opportunities to improve visibility, conversion, sales, and profitability.
E-commerce Campaigns & Growth:
- Plan and execute Amazon promotional campaigns, product launches, seasonal events, and marketplace initiatives.
- Work closely with advertising and marketing teams on Amazon PPC and performance campaigns.
- Monitor campaign performance and recommend adjustments based on sales, traffic, conversion, ROAS, ACOS, and other marketplace KPIs.
- Identify opportunities to grow existing products and launch new products within the US market.
- Translate marketplace data and customer behavior into actionable growth initiatives.
Performance Analysis & Reporting:
- Track and analyze Amazon performance, including:
- Sales and revenue.
- Traffic and sessions.
- Conversion rate.
- Buy Box performance.
- ROAS / ACOS / TACOS.
- Inventory performance.
- Product ranking.
- Account health.
- Customer reviews and ratings.
- Prepare regular performance reports with clear insights, recommendations, and action plans.
- Use data to identify performance gaps and recommend corrective actions.
- Evaluate promotional effectiveness, marketplace profitability, and growth opportunities.
Other E-commerce Platforms:
Depending on business requirements, support or manage other e-commerce channels such as:
- Shopify.
- Shopee.
- Lazada.
- TikTok Shop.
Experience with these platforms is an advantage, particularly for candidates who have managed multiple regional or international e-commerce channels.
Qualifications:
Must-Have Requirements:
- Bachelor’s degree in Marketing, E-commerce, Business, or a related field.
- At least 3 years of hands-on e-commerce experience, with strong exposure to the US market.
- Proven experience directly managing Amazon US.
- Strong working knowledge of Amazon Seller Central.
- Experience managing Amazon product listings, catalog issues, inventory, promotions, and account performance.
- Experience working with Amazon FBA.
- Good understanding of Amazon advertising and key metrics such as ACOS, TACOS, ROAS, conversion rate, Buy Box, and account health.
- Strong analytical skills and ability to translate marketplace data into actions.
- Advanced Excel or Google Sheets skills.
- Ability to independently manage priorities, troubleshoot marketplace issues, and take ownership of results.
- Strong English communication skills and experience working with international or US-based stakeholders.
Strong Advantage:
Experience with one or more of the following:
- Shopify.
- Shopee.
- Lazada.
- TikTok Shop.
- Amazon Brand Registry.
- A+ Content.
- Amazon flat files and catalog management.
- Amazon PPC.
- Helium 10.
- Jungle Scout.
- Keepa.
- Google Analytics.
- SEO / SEM.
- CRM and marketing automation tools.
Experience managing multiple Amazon brands, accounts, marketplaces, or a portfolio of ASINs is also highly desirable.
Who We Are Looking For
We are looking for someone who is more than an e-commerce coordinator.
You should be able to demonstrate that you have personally managed an Amazon account, made decisions based on performance data, solved Seller Central issues, improved marketplace performance, and taken ownership of commercial results.
You should be able to confidently discuss:
- The Amazon accounts or brands you have managed.
- Approximate number of SKUs or ASINs handled.
- Amazon US sales volume or account size.
- Marketplace challenges you personally resolved.
- Campaigns or initiatives you implemented.
- Improvements you delivered in sales, conversion, advertising efficiency, rankings, or profitability.
What We Offer:
- Competitive compensation.
- Remote working arrangement.
- Opportunity to manage and grow our Amazon US business.
- Exposure to international and regional e-commerce markets.
- Opportunity to work across Amazon, Shopify, Shopee, Lazada, and TikTok Shop.
- Collaborative and international working environment.
- Continuous learning and development opportunities.
Join Us
Help us grow the future of pet wellness through e-commerce.
If you have strong Amazon US experience and are ready to take ownership of a growing international marketplace business, we would like to hear from you.
Send your updated CV to adelle.mallari@addictionpet.com.