Addiction Pet Foods
IT Technical Support (Cloud-based)
Remote•Philippines•Full-time
About the Job
We’re Hiring: IT Technical Support – Remote
Work Setup: Remote
Employment Type: Full-Time
Employment Type: Full-Time
About the Role:
We are looking for a hands-on IT Technical Support professional to provide remote technical support across our business, with a strong focus on Microsoft 365 and cloud-based systems.
The role will support users across different locations, manage day-to-day IT issues, and help maintain secure and reliable access to company systems and applications.
Key Responsibilities:
- Provide remote Level 1–2 technical support for employees.
- Troubleshoot issues involving laptops, desktops, email, applications, internet connectivity, VPN, and user access.
- Administer and support Microsoft 365, including:
- Exchange Online / Outlook
- Microsoft Teams
- SharePoint Online
- OneDrive
- Microsoft 365 user accounts and licenses
- Manage user access, password resets, MFA and account provisioning/deactivation.
- Support cloud-based user access management.
- Assist with device setup, configuration and remote troubleshooting.
- Support onboarding and offboarding of employees from an IT perspective.
- Maintain IT asset, access and support documentation.
- Escalate complex technical issues to vendors or higher-level technical resources.
- Assist in maintaining cybersecurity practices, access controls, and data protection requirements.
What We’re Looking For:
- 2+ years of IT Technical Support / Helpdesk experience.
- Strong hands-on experience supporting Microsoft 365 in a business environment.
- Experience with Exchange Online, Teams, SharePoint, OneDrive.
- Good understanding of Windows OS, user accounts, permissions, networking, and remote support tools.
- Experience supporting cloud-based applications and remote users.
- Familiarity with MFA, endpoint security, and basic cybersecurity practices.
- Strong troubleshooting and problem-solving skills.
- Good English communication skills and ability to support users remotely.
- Able to work independently in a remote environment.
Advantageous:
- Experience with Microsoft Intune, endpoint/device management, VPN administration, IT asset management, ticketing systems or Microsoft 365 security tools will be an advantage.
If you enjoy solving technical problems and supporting users in a modern, cloud-based Microsoft environment, we’d like to hear from you.