Addiction Pet Foods
Order Management & Logistics Team Lead/Manager
Remote•Philippines•Full-time
About the Job
We’re Hiring: Order Management & Logistics Team Lead / Manager
Location: Philippines
Employment: Full-Time
Department: Order Management / Supply Chain & Logistics
Employment: Full-Time
Department: Order Management / Supply Chain & Logistics
About the Role:
Addiction Foods is looking for an experienced and hands-on Order Management & Logistics Team Lead / Manager to lead our international order management and logistics operations.
This is not purely a people-management role. We need someone who can personally manage orders in SAP, handle international/export requirements, lead a team, and improve existing workflows through process improvement, automation, and AI tools.
Key Responsibilities:
- Lead the Order Management & Logistics team while remaining hands-on with daily operations.
- Manage the end-to-end order process from order receipt and validation through SAP processing, fulfillment, shipment, and delivery.
- Process and monitor orders for multiple international markets.
- Coordinate export shipments, including shipping documentation, freight arrangements, customs/export requirements, and logistics providers.
- Work closely with Sales, Finance, Supply Chain, Warehouse, customers, distributors, and freight partners.
- Monitor backorders, delivery performance, order exceptions, and customer requirements.
- Identify process bottlenecks and implement continuous improvements and workflow automation.
- Use AI and digital tools to improve order processing, reporting, documentation, exception management, and team productivity.
- Develop and maintain SOPs, controls, KPIs, and dashboards.
- Coach the team, allocate workload, monitor performance, and drive operational improvements.
What We’re Looking For:
- Proven hands-on Order Management experience, including actual order processing.
- Hands-on SAP experience is required.
- Experience processing orders for international markets/customers.
- Strong experience in export operations and international logistics.
- Proven experience leading an Order Management, Logistics, Customer Service, or Supply Chain team.
- Demonstrated experience in process improvement and workflow automation.
- Knowledge and practical understanding of AI tools and their application to business processes.
- Strong understanding of the end-to-end order-to-delivery process.
- Strong Excel, reporting, analytical, and problem-solving skills.
- Ability to balance hands-on operational responsibilities, team leadership, and process transformation.
- Strong English communication and stakeholder-management skills.
The Person We’re Looking For:
You are someone who can process an order in SAP yourself, troubleshoot an export shipment, lead a team, identify an inefficient workflow, and find a better way to automate it.
If you combine strong SAP order management, international/export logistics, team leadership, process improvement, automation, and AI capability, we’d like to hear from you.